PRIVACY POLICY
Last Updated: 3rd March 2026
Company: NU SEA Education ("NU SEA", "we", "us", "our")
1. Introduction
NU SEA Education is committed to protecting the privacy and personal data of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010.
By submitting your personal data through our website, contact forms, consultations, or communication channels such as email or WhatsApp, you consent to the collection and processing of your personal data as described in this Privacy Policy.
2. Personal Data We Collect
We may collect personal data that you voluntarily provide to us when you enquire about our education consultancy services. This may include:
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Full name
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Email address
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Phone number
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Academic background and qualifications
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Programme preferences (e.g., Foundation, Diploma, Bachelor's, Master's programmes)
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Identification or supporting documents required for university applications
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Any additional information you provide during consultation
We may also collect certain technical information automatically when you visit our website, including:
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IP address
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Browser type and device information
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Pages visited and browsing behaviour
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Cookies and analytics data
3. How We Collect Personal Data
We collect personal data through the following methods:
Direct interactions, including when you:
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Submit enquiry or contact forms on our website
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Contact us through email or WhatsApp
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Participate in consultations or education events
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Provide information for university applications
Automated technologies, including cookies and website analytics tools that help us understand website usage and improve user experience.
Third parties, such as referral partners or educational institutions, where information is shared with your prior knowledge and consent.
4. Purpose of Collecting Personal Data
NU SEA Education collects and processes personal data for purposes including:
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Responding to enquiries and providing education consultancy services
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Advising students on suitable education programmes and institutions
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Facilitating university applications and admission processes
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Communicating updates regarding education programmes, events, or services
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Improving our website functionality and service quality
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Conducting internal analytics and service improvement
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Complying with legal or regulatory obligations
Where personal data is used for marketing or promotional communications, you may opt out at any time by contacting us.
5. Disclosure of Personal Data
Your personal data may be disclosed to trusted third parties where necessary to provide our services, including:
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Partner universities and educational institutions
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Professional service providers (such as IT support, website providers, or marketing agencies)
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Payment service providers, where applicable
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Regulatory authorities where required by law
All third-party service providers are expected to maintain confidentiality and implement appropriate data protection measures.
NU SEA Education does not sell, trade, or rent personal data to unrelated third parties.
6. Cross-Border Transfer of Personal Data
As part of providing education consultancy services, your personal data may be transferred to universities or institutions located outside Malaysia for the purpose of processing admissions or applications.
NU SEA will take reasonable steps to ensure that such transfers are conducted securely and that recipient organisations provide an adequate level of personal data protection.
7. Data Retention
NU SEA Education retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Generally:
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Enquiry and consultation records may be retained for up to 24 months after the last interaction.
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Application-related data may be retained longer where required for administrative, regulatory, or audit purposes.
When personal data is no longer required, it will be securely deleted or anonymised.
8. Data Security
NU SEA Education takes reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, disclosure, alteration, or destruction.
Security measures may include:
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Secure servers and system protections
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Access controls for authorised personnel
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Secure communication platforms where available
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Periodic security reviews
While we strive to protect personal data, no method of electronic transmission or storage is completely secure.
9. Your Rights
Under the Personal Data Protection Act 2010, you may have the right to:
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Request access to your personal data
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Request correction of inaccurate or outdated personal data
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Withdraw consent for certain data processing activities
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Request deletion of personal data where appropriate
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Opt out of marketing communications
Requests may require identity verification and must be submitted through the contact information provided below.
If you believe your data protection rights have been violated, you may also lodge a complaint with the Personal Data Protection Department Malaysia.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website performance.
Cookies are small data files stored on your device that help remember preferences and understand user behaviour.
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Where applicable, we may use analytics tools to better understand website usage and improve our services.
11. Third-Party Websites
Our website may contain links to external websites such as university portals or third-party platforms.
NU SEA Education is not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any external sites they visit.
12. Children's Privacy
Our services are generally intended for individuals aged 18 years and above.
If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take reasonable steps to delete such information.
Parents or guardians who believe their child has submitted personal data may contact us to request its removal.
13. Updates to This Privacy Policy
NU SEA Education reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
The "Last Updated" date at the top of this page will indicate when changes were made.
We encourage users to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
NU SEA Education
Email: info@sea.com.my
WhatsApp: 018-7076692
Office Address:
39-1, Jalan Kuchai Maju 2
Off Jalan Kuchai Lama
58250 Kuala Lumpur
Malaysia